Returns & Refunds policy

Last Updated: 16th December 2025

Thank you for shopping with ShopKieta Printables. Please read this Refund & Return Policy carefully before completing your purchase.

1. Nature of Our Products

All products sold on ShopKieta Printables are digital products, including but not limited to printable files and other downloadable digital content. No physical products are shipped.

Upon successful payment, digital products are delivered instantly via download or email access.

2. All Sales Are Final

Due to the nature of digital products and immediate access after purchase, all sales are final. We do not accept returns, exchanges, or refunds once a digital product has been downloaded or accessed.

This policy follows standard digital commerce practices, as digital items cannot be returned after delivery.

3. Exceptions – Defective or Incorrect Files

Refunds or replacements may be considered only under the following circumstances:

• The digital file is corrupted, damaged, or cannot be opened.

• An incorrect digital file was delivered due to an error on our part.

Requests must be submitted within 7 days of the purchase date.

Required Information

To process your request efficiently, please include:

• Order number or proof of purchase

• Email address used during checkout

• A clear description of the issue

• Screenshots or error messages (if applicable)

Once verified, we will provide:

• A corrected or replacement file, or

• A refund at our discretion if the issue cannot be resolved.

4. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind

• Accidental purchases

• Failure to read product descriptions or file requirements

• Incompatibility with devices, software, printers, or applications

• Printing quality issues related to personal printer settings

• Lack of technical knowledge to use the digital files

5. Customer Responsibility

Customers are responsible for:

• Reviewing product details carefully before purchasing

• Ensuring they have the necessary software, devices, and skills required to use digital files

By completing a purchase on ShopKieta Printables, you acknowledge and agree to this Refund & Return Policy.

6. Contact Information

For questions, support, or concerns related to your purchase, please contact us at:

Email: support@shopkieta.com
Business Name: ShopKieta Printables

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mailsupport@shopkieta.com